2017-2018 Catalog

Help Desk Support Technician, College Credit Certificate

6289: College Credit Certificate in Help Desk Support Technician (18 Credit Hours)

CIP: 11.0103

FL CIP: 0511010313

SOC: 11-3021, 15-1151

The certificate program in Help Desk Support Technician provides the student an understanding of an IT help desk. The student develops proficiency with assisting end-users with technical problems related to hardware, software, and mobile devices.

Requirements

Program Courses

CET 1278A+ Fundamentals

3

CET 2180Practical PC Technician

3

CGS 1100Microcomputer Applications

3

CTS 2134Networking Fundamentals

3

CTS 2120Security Fundamentals

3

CTS 2136PC Desktop Support

3

Total Credit Hours: 18