2019-2020 Catalog

Help Desk Support Technician, College Credit Certificate

6289: College Credit Certificate in Help Desk Support Technician (18 Credit Hours)

CIP: 11.0103

FL CIP: 0511010313

SOC: 11-3021, 15-1151

The certificate program in Help Desk Support Technician provides the student an understanding of an IT help desk. The student develops proficiency with assisting end-users with technical problems related to hardware, software, and mobile devices.

View the Academic Pathway for this program at CF.edu/AcademicPathways.

This program is upward compatible with an Associate in Science degree. Contact the Financial Aid Office for clarification of financial aid eligibility.

Requirements

Program Courses

CGS 1100Microcomputer Applications

3

CET 1278A+ Fundamentals

3

CTS 2651Router Fundamentals

3

CET 2180Practical PC Technician

3

CGS 2557Internet Technologies

3

CTS 2136PC Desktop Support

3

Total Credit Hours: 18